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Frequently Asked Questions
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How do I visit an inmate in a federal prison?The inmate provides a list of names of who can visit. If your name is not on the list, you cannot visit. Rules for visitors: https://www.ontario.ca/page/visiting-policy-adult-correctional-facilities Application forms to visit a federal prison: https://www.canada.ca/en/correctional-service/services/you-csc/visits-communications/forms-visiting-inmate.html
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How do I get phone calls from an inmate in a federal prison?The inmate provides a list of names of who they want to phone. If your name is not on the list, you cannot receive a call. Inmate phone calls: https://www.canada.ca/en/correctional-service/services/you-csc/visits-communications/inmate-phone-calls.html#Calling_an_inmate Services are available that may save you money for calls: https://fedphoneline.com/ https://www.call2talk.ca/ The rate varies by the Service provider and the type of service you have signed up for. The inmate cannot reach a person with an extension to the phone number.
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How can an inmate get a TV in federal prison?TVs are available from several services: https://www.penpackcanada.ca/electronics/w19ji6j3j0hnnk6a3n4lwc91wi010c CALL: 1-833-PEN-PACK (736-7225) Email: customerservice@penpackcanada.ca Odessa Home Hardware – 613-386-3018 There may be others ...
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What is the 30 day bag?These are items of clothing, toiletries, electronics, etc. that incarcerated persons are allowed to have in federal prison. They must be delivered to the person within the first 30 days of being sent to their “mother” institution. See a link to the allowed items below. Family members must arrange for these items to be sent. Personal Property: https://www.canada.ca/en/correctional-service/corporate/acts-regulations-policy/commissioners-directives/tools/tool-566-12.html
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How to prepare yourself for an in-person visit.o https://johnhoward.on.ca/wp-content/uploads/2014/08/JHSO-Prison-Visit-Handbook-July-2014-FINAL.pdf o https://www.canada.ca/en/correctional-service/services/you-csc/visits-communications/visiting-prisoner.html
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How to request a video visito Your family member has to request the institution for a video visit with persons approved and on the list.
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Policies, rights and accommodations for inmateshttps://www.ontario.ca/page/inmate-information-guide-adult-correctional-facilities#section-0
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Can an inmate get money from family or friends?How to put money in their account for canteen and expenses, https://www.ontario.ca/page/inmate-information-guide-adult-correctional-facilities#section-5
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Can you send them postal mail?https://www.ontario.ca/page/inmate-information-guide-adult-correctional-facilities#section-6 What is allowed to be sent in the mail - see section 6 What is not allowed and will be returned - see section 6
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Do they have a lawyer?https://www.legalaid.on.ca/more/corporate/contact-legal-aid-ontario/
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Can you get a free lawyer in Canada - Legal AidThere are 13 recognized legal aid plans in Canada, See all available services. https://www.cba.org/public/legal-resources/legal-links/legal-aid/ Legal Aid in Ontario in custody persons who want to access legal aid can call the number 1-866-883-9665 from anywhere in Ontario there is supposed to be a phone available that is separate from the other phones that inmates use duty council is available in most jails/remand centres 2 days a week there are coming changes in financial eligibility in April 2025 - applicants may have a maximum of $45 000 income - applicants may have a maximum of $15 000 in liquid assets difficult to change legal aid lawyers once someone has been assigned in Ottawa the University of Ottawa legal clinic offers legal aid services. They can be reached at: (613) 562-5600 Duty Counsel is funded by Legal Aid and assists unrepresented people with individual court appearances. Duty Counsel can speak to the Crown Prosecutor on your behalf to assist you in attempting to secure bail, or in attempting to divert your matter into an extrajudicial diversion program. They can also assist you to enter a guilty plea, or adjourn your court date to give you more time to hire a lawyer. University Legal Clinics Staffed by lawyers and law students, these Clinics provide public legal education, legal advice, and representation at court for a variety of criminal, family and tenant-related matters.
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